Cancellation & Refund Policy

This policy covers DriveBooked fees only — the £49 Booking Agent Fee and the £149Course Management Fee. Driving tuition is paid to your independent instructor and is subject to that instructor's own cancellation terms.

The fee pays for a genuine instructor search: we take your requirements, search our verified instructor network, contact suitable instructors and driving schools, keep you updated and introduce you to an instructor who accepts. It is not a payment for tuition, and it is not a reservation — no instructor is held for you until one accepts your booking.

Your search begins when your DriveBooked fee is successfully paid, and we search for a suitable instructor for up to 28 calendar days. The same period applies to both the Booking Agent Fee and the Course Management Fee. Where you have a fixed practical test date or requested course date that leaves less than 28 days, we calculate and show you the earlier search deadline before you pay. Where there is no reasonable time to source an instructor and complete an introduction, we do not accept the booking or your payment.

A successful match means an eligible verified instructor accepts your booking and their details are introduced to you. If that has not happened by your search deadline, we contact you and you choose one of two things: continue the search for another 28 days at no additional charge, or take a full refund of your DriveBooked fee. The search never extends automatically — a second period begins only after you expressly choose to continue. We do not retain the fee for an unsuccessful search and there is no administration deduction. Driving tuition remains separate and is paid directly to your instructor.

You may cancel and receive a full refund of the DriveBooked fee at any time before an instructor accepts your booking. By paying, you ask us to begin the search immediately; once an instructor has accepted and been introduced to you, the service has been delivered and the fee is no longer refundable. This does not affect your statutory rights, including your rights under the Consumer Contracts Regulations where they apply.

Where an accepted instructor withdraws before your tuition begins, we restart the search at no extra cost. If we cannot match you again within the search period, your DriveBooked fee is refunded in full under section 4.

Late cancellation and missed lesson charges are set by your independent instructor and are not administered by DriveBooked.

Email drivebooked@outlook.com with your booking reference, or use the refund option on your booking status page. Refunds are returned to the original payment method, normally within 10 working days of approval.